O ciclo PDCA, também conhecido como ciclo de Deming ou Shewhart, é um processo iterativo de resolução de problemas em quatro etapas usado para melhoria contínua.
Para obter melhores resultados é necessário ter consciência qual a situação atual e onde se quer chegar. O que precisa ser feito para alterar a situação depende para onde deseja alcançar.
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